TERMS & CONDITIONS & PRIVACY POLICY

TERMS AND CONDITIONS

By joining Conundrum Theatre’s classes you agree to the following:

FEES
- Fees should be paid in full by the due date, prior to the start of the term (unless your child is joining mid-term)
- A refund of 50% is payable if your child withdraws within 5 weeks of term
- No refund will be payable if your child withdraws after 5 weeks of term

CASTING
- Casting decisions will be made by the Director and Creative Team
- All casting decisions are final
- Not everyone will get the role they want, but everyone will get a role
- Casting may be changed during the process if it is deemed necessary by the creative team

MISSED CLASSES AND REHEARSALS
- Your child is expected to attend all classes and rehearsals
- Make up classes are not offered for missed classes, unless they are canceled by the company
- Refunds on missed classes are not offered, unless they are canceled by the company
- Commitment to rehearsals is paramount. If your child misses rehearsals without reasonable notice, they may have their role changed or lines taken away
- Reasonable notice is 24 hours for illness or at least one week for school or family commitments

INJURIES
- If your child is injured during a class or rehearsal first aid will be rendered.
- All Conundrum Staff are First Aid Accredited.
- If your child requires further medical attention during class time, the parent will be informed and the child will be taken to Parkway East Hospital
- If your child requires further medical attention after class or rehearsal, charges will not be borne by Conundrum Theatre.

WELLBEING AND SAFETY
- The safety and wellbeing of your child is of utmost importance to Conundrum Theatre. We will ensure their mental and physical safety and wellbeing while they are in our care.
- Harassment, bullying, abuse, or intimidation towards any member of staff will not be tolerated. It goes against the values of our company and may result in your child being removed from their class.
- Harassment may include, but is not limited to, persistent messaging, phoning, making unreasonable demands, requesting casting changes, or calling repeatedly during classes or after hours.

Effective Date: 01/07/23

1. Introduction

Welcome to www.whataconundrum.com (the "Website"). This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our Website. We are committed to safeguarding your privacy and ensuring the security of your personal data.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you interact with the Website. This information may include, but is not limited to, your name, email address, postal address, phone number, and any other information that you choose to provide.

2.2 Automatically Collected Information

We may automatically collect certain information about your visit to the Website, including your IP address, browser type, referring/exit pages, and operating system. This information is collected through the use of cookies, web beacons, and similar technologies. You have the option to disable cookies in your browser settings, but this may affect your experience on the Website.

3. Use of Information

We use the collected information for the following purposes:

To provide and personalize our services to you.
To communicate with you, respond to your inquiries, and provide support.
To send you promotional materials, newsletters, and updates about our products and services (only with your explicit consent).
To improve our Website's functionality and performance.
To detect, prevent, and address technical issues and security breaches.
To comply with legal obligations and enforce our Terms of Service.

4. Data Sharing and Disclosure

We may share your personal information in the following circumstances:

With our trusted service providers and partners who assist us in operating the Website and providing our services, subject to appropriate confidentiality agreements.
When required by law, regulation, legal process, or enforceable governmental request.
With your consent or at your direction. We will not sell, rent, or lease your personal information to third parties for their marketing purposes without your explicit consent.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer require your personal information, we will securely dispose of it in accordance with applicable laws and regulations.

6. Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights

You have certain rights regarding your personal information. Subject to applicable law, these rights may include the right to access, correct, update, or delete your personal information. You may also have the right to object to or restrict certain processing activities. To exercise these rights or for any inquiries about your personal information, please contact us using the information provided in Section 8.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: hello@whataconundrum.com

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Effective Date."